FAQs
Wood-fired ovens – Operation & Features
Why do we use mineral rock wool and not ceramic cladding to insulate our wood-fired brick ovens?
1- Insulation with a ceramic coat loses its insulating capabilities if it is somehow stretched and pressed by an iron mesh and, then, with cement or other covering material. By compressing the materials it will create a "honeycomb" effect, which will prevent the ceramic coat from having the necessary insulating effect! MINERAL rock wool is, therefore, ideal for insulating brick wood-fired ovens.
2- Insulation other than MINERAL rock wool in brick and cement wood-fired ovens is extremely dangerous because if rain or moisture passes through this insulation, it will go directly into the vault. Moisture and fire will cause chemicals to come into contact with the food. This is the main reason for using MINERAL rock wool for the insulation of ALL our BRICK wood-fired ovens.
If you want to buy a wood-fired oven made of BRICKS with thermal insulation with a ceramic mantle, ALWAYS ask the manufacturer if the ceramic mantle has an ecological and biosoluble quality certification, but also if it is approved, certified and complies with food safety standards, since there are mantles that contain products harmful to human health such as ASBESTOS.

Why do we have the EXCLUSIVE right to manufacture brick ovens insulated with rock wool and ceramic mantle?
Why do we use the ceramic mantle in our MAXIMUS range of wood-fired ovens?
In the case of the MAXIMUS range, the insulation is made with a ceramic coat since the walls are narrower than a traditional brick oven.
In order not to lose its insulating effect, we use a special, compressed ceramic mantle blanket 3 cm thick with heat resistance up to 1260 degrees.
The equipment used by My-barbecue/Impexfire is environmentally friendly, biosoluble, and also approved, certified and compliant with food safety standards.
If you want to buy a wood-fired oven with ceramic thermal insulation, ALWAYS ask the manufacturer if the ceramic coating has a quality certification, since there are coatings that contain products harmful to human health such as ASBESTOS.

Why does our MAXIMUS wood-fired oven have a facade made of refractory reconstituted stone and not stainless steel? Is the facade durable and strong?
Refractory stone can maintain heat much longer than stainless steel, and thus the internal temperature will be high enough for several different dishes.
Yes, our facades are durable, strong, and safe. They are manufactured with an expansion joint to prevent major cracks in the facade. But to better understand, please watch this video demonstrating the assembly of a facade for our MAXIMUS PRIME:
Why is the MAXIMUS oven thermometer not fixed with a screw, glue or something else?
We stopped fixing them because at the time we were doing it, with some kind of springs, we had a lot of problems because of the expansion of the front of the MAXIMUS, which caused a lot of breakdowns on the thermometers.
In addition, when it rains or during winter, the new system is more practical: easy to remove and keep dry.
Due to all these problems, we stopped using these springs and it will continue to do so.
99% of users have no problems with their thermometers (none have failed so far out of over 15,000 units sold).
However, if you'd like us to send you a spring for the attachment, just ask our after-sales service. We do this at our expense. However, if you order one, your thermometer will lose its 3-year warranty.
Use and Maintenance
Why buy a wood-fired oven?
Cooking over a wood fire is a very ancient technique that still thrives today. It's a very healthy and economical way to cook. Furthermore, the wood gives a special flavor to the food being prepared.
You can cook your food with the door open, thanks to the embers and the presence of the flame (pizzas, grills, gratins, socca), or with the door closed, without the flame – cooking by smothering (bread, pies, stews).
- Natural and ecological fuel;
- Cooking quality and special taste of pizzas;
- Natural cooking;
- Easy to use.
How do I make the first fires on my wood-fired brick oven?
In cold countries we recommend this process for 5 days:
On the first day, maintain the fire temperature at 150ºC throughout the day and as long as possible during the night. Important note: Avoid letting the temperature rise above 150º/170º for the first two days. Although it is very difficult to maintain consistent fires at low temperatures, they are very important for proper drying.
2nd day - Repeat this process at 170º C;
3rd day - Repeat this process at 200º C;
4th day - Repeat this process at 230º C;
5th day - Repeat this process at 260º C.
Every night, close the oven door to keep moisture out and to preserve heat.
After turning on the oven for the 5th time, it will be ready to start cooking as well as to start the repair process.
How do I repair cracks in my oven?
A: Treat and fill micro-cracks in your oven with our exclusive ULTRAFIRE KIT
What is the best wood to use for my wood-fired bread and pizza oven?
Oak, beech and/or hornbeam
Why does the indicated temperature sometimes drop lower than the actual temperature?
The thermometers we supply with our wood-fired ovens are mechanical thermometers (clock type) which can indicate a lower temperature compared to the actual temperature.
On the one hand, because they take longer to react to temperature changes (during the temperature rise) and, on the other hand, because they have a margin of error which can go, in extreme cases, up to 150 degrees (demonstration video below).
Delivery & Reception
What are the delivery costs and times?
Shipping costs are indicated on each listing, and packaging costs are included in the shipping costs. Shipping is free for mainland France, Monaco, Belgium, Luxembourg, and Spain. For other destinations, please contact us.
Delivery may vary between 5 and 18 working days from the validation of your order, depending on the season:
From October 1st to January 31st: 5-8 business days*
From February 1st to May 31st: 8-15 business days*
From June 1st to September 30th: 10-18 business days*
* from the date of payment confirmation
How do deliveries work?
All our deliveries (except gates and wickets) are made by trucks weighing over 3,500 kg. Before placing your order, please check whether the street where you live is prohibited for this type of truck.
Regarding the gates, they are delivered by a normal truck (heavy goods vehicle without platform).
In case of prohibition of trucks with weight greater than 3500 kg and less than 21 tonnes, a supplement will be applicable so that the carrier makes the delivery with a small truck.
The products are delivered to the address indicated at the time of ordering, on the form provided for this purpose.
All shipments are made only by Ground Transport, recommended with tailgate.
What to do if the product is delivered damaged?
It is important to take the time to systematically check the condition of the package upon receipt. Not only the exterior, but especially the interior.
You must report on the PDA (and on the delivery slip) any damage found on your package, writing the words “damaged package” as well as any damage you notice upon delivery.
You must check the packages and make reservations to the carrier if the packaging is torn or open.
We will not be able to accept complaints if these procedures are not followed.
The products are delivered to the address indicated at the time of ordering, on the form provided for this purpose.
All shipments are made only by Ground Transport, recommended with tailgate.
Can I request a refund? Have an item repaired or replaced?
If for any reason you are not satisfied, you can exchange your items or receive a refund (excluding shipping and return/reshipping costs), by returning the item(s) in their original packaging within 14 business days from the date your order was delivered without penalty, except for return shipping costs.
The product must be returned in perfect condition, in its original packaging, undamaged. It must be accompanied by all its accessories (grills, etc.)
Otherwise, you will lose your right of withdrawal and the product will be returned to you, at your expense.
Assembly & Customization
How do I move/install my brick oven? (with photos/examples)
Upon delivery of the oven to your address, you are responsible for moving the oven on your property to the final installation location.
Here are some photos sent by our customers:

How do I assemble my cart?
Find below (video) instructions that will help you assemble your wood-fired oven trolley:
Watch the video
Can you make a custom barbecue?
We can manufacture a barbecue to the dimensions you require, please contact us directly.
What steps are required to install an outdoor barbecue?
To anticipate the return of sunny days and the desire to enjoy outdoor grilling, it's already time to think about buying your barbecue! Whether mobile or fixed, their installation requires special attention, both for safety reasons and to avoid any inconvenience with the neighborhood.
Looking to buy a fixed barbecue? At My Barbecue, you have the choice! However, some information is needed regarding its installation in your garden or on your terrace. In France and Belgium, where many customers order our wonderful products every day, our teams have reviewed the standards and laws that govern the subject so that the installation of your barbecue goes smoothly with the law and your neighbors. Find all our advice!
Regulations for installing a barbecue in France
Do I need permission?
While no regulations explicitly prohibit installation, please note that for areas less than 5m², no specific authorization is required to purchase your barbecue online from My Barbecue for installation in France. However, for areas between 5m² and 20m², a prior declaration is required if you are connecting your fixed barbecue to a larger structure. Before any construction, contact your town hall's urban planning department to check whether it's possible to install a barbecue on your property. This step is crucial, especially if you live in a forested area.
Where should I install my fixed barbecue?
You are free to choose the ideal location in your garden for your barbecue. Regarding the legal distance between a barbecue and neighboring homes, no specific legislation or regulation sets an exact distance. As for placing a barbecue against a wall, the rules vary depending on the nature of the property. If the wall is shared with a neighbor, the neighbor's prior consent is required. In the case of a private wall, the neighbor's consent is recommended but not required.
The Local Urban Planning Plan (PLU) of municipalities generally recommends a minimum separation of 3 meters between the device and the boundary of the neighboring property.
For safety reasons, it is generally recommended to maintain a perimeter of at least 1.5 meters without any obstacles around the barbecue to ensure safe use. Installing the barbecue near dry vegetation or wooden structures should also be avoided to prevent damage.
What about the smell of barbecue smoke?
It's also advisable to follow a few common sense rules, both for your own comfort and that of your neighbors. To begin, make sure the smoke doesn't disturb your dining area or your neighbor's by positioning the barbecue so that prevailing winds don't blow it into these areas.
The smell of a barbecue is generally not considered a nuisance to neighbors, unless the strong-smelling fumes occur daily and invade the house next door. Similarly, any ash that may be thrown onto the neighboring property may be considered a nuisance.
If you opt for a fixed barbecue under an awning or in a shelter, make sure to connect it to a smoke exhaust duct to ensure direct expulsion to the outside.
If there is a chimney, it is imperative that the flue extends 40 centimeters beyond any obstacles within a radius of 8 meters, whether the wall is shared or private. It is generally not recommended to lean a barbecue against a wall, as the fumes risk blackening it and can cause damage.
Also find plenty of tips, tricks and recipes for your barbecue!
Regulations for installing a barbecue in Belgium
What height and distance should be respected?
In Wallonia, purchasing a fixed barbecue to install in your garden does not require a specific planning permit if the total height of the installation does not exceed 2.50 m. To comply with local regulations in the Walloon region, it is often required to maintain a minimum distance of 3 m between your barbecue and the fence demarcating the neighboring property. Before purchasing your fixed barbecue from My Barbecue, we advise you to check the existence of specific regulations in your municipality by simply going to the town hall to consult the municipal decrees in force. This will allow you to comply with the established guidelines and avoid any potential inconvenience with the neighbors.
Although barbecues may be permitted without specific restrictions, their use must not cause any inconvenience to neighbors, thus remaining a responsibility to be taken into account when carrying out these activities at home. A general trend suggests that purchasing a fixed barbecue to install in Belgium does not really present any constraints, provided that the neighbors are not bothered by the fumes and odors.
Customer Service & Data
How to contact Customer Service?
You can reach us at 01 76 54 74 53;
Email : infos@my-barbecue.com ;
Online chat or contact form .
How can I access my personal data?
According to the Federal Data Protection Act, you have the right to free information about your stored data and to its correction, blocking, or deletion. You can also object to the collection and storage of your anonymized or pseudonymized data for the purpose of optimizing our website. You can also revoke any consent you have given us to collect, store, and use data at any time with effect for the future.
We are at your disposal for further information regarding the protection and processing of your personal data. For any questions or information, as well as for the rectification, blocking or deletion of data, please contact us at protecaodedados@impexfire.com or on the customer page (customer/gdpr) .