Conditions of Use and Privacy Policy

GENERAL TERMS AND CONDITIONS OF SALE

Responsible for the website my-barbecue.com :

IMPEXFIRE, Lda

VAT: PT509958931

Parque Ind. De Sobreposta

Rua do Regueiro, nº 251

Sobreposta

4715-553 Braga

If you have any questions, please do not hesitate to contact Impexfire Customer Service:

United Kingdom: (+44) 02036081382

Email: infos@my-barbecue.com

Acceptance of the conditions

The customer (refer in this document also as “client”, “buyer”, “consumer” or “you”) admits having taken knowledge, at the time of order, special conditions of sale stated on this screen and expressly declares to accept them without reserve.

The present general conditions of sale govern the contractual relationship between Impexfire owner of www.my-barbecue.co.uk (refer also as “seller”, “us” and “we”) and his client, the two parties accepting them without reserve. These general conditions of sale will prevail on all other conditions contained in any other document, unless express, prior and written.

Field of application and modification of the General Conditions of Sale

These general conditions of sale apply to all orders placed on the site www.my-barbecue.co.uk

The IMPEXFIRE Company (www.my-barbecue.co.uk) reserves the right to adapt or modify at any time these terms and conditions of sale. In case of change, the changes apply only to orders placed after such amendment.

Any customer over 18 who accesses the page can register and make their purchases following the steps described in it. If it is a minor who places the order, the responsibility will fall on the hands of their parents or legal guardians.

Product availability

For payments by bank transfer, the delivery is taken into account upon receipt of the transfer. For the other means of payment, the delivery is made only after effective receipt on the account of (Impexfire) www.my-barbecue.co.uk. For the delivery, the date of validation of the order corresponds to the date of collection on our bank account.

EORI Number

Any business that ships to or from non-EU countries for commercial or trading purposes must have an EORI Number. More information here: Get an EORI number - GOV.UK (www.gov.uk)

We are only able to ship to UK companies (having an EORI number https://www.gov.uk/eori).

In the case of private citizens, to sell and ship your merchandise to you, you would need to have an EORI number and to be represented by a customs agent (regarding the payment of the VAT and Import Customs; please check on the following link https://www.gov.uk/guidance/list-of-customs-agents-and-fast-parcel-operators ) or check with customs.

Price

The shipping price varies by our customer's location. Packing costs are included in the shipping costs.

Free shipping to metropolitan *France, Monaco, Belgium, Luxembourg and *Spain. For other destinations, contact us.

*except islands

Terms of Payment and Security

Payment terms

You can make your payment either:

- By credit card

- Bank transfer

- Cash on delivery (increases the final price in 85 €, payment only by check certified by your bank) at the end of your order, you will receive a call from the manager of the company for confirmation.

Your order will be retained for 8 working days. Outside this deadline, without receiving your payment, the order will be cancelled.

Title retention clause:

The products remain www.my-barbecue.co.uk ‘s property until they are paid for in full. However, when goods are delivered to the buyer on approval or on sale or return or other similar terms the property (the risks) in the goods passes to the buyer.

All the photos presented on this website are www.my-barbecue.co.uk ‘s property, and they can not, under pain of prosecution, be used without authorization.

Default of payment:

www.my-barbecue.co.uk reserves the right to refuse to carry out a delivery or to honour an order from a consumer who has not fully paid or partially a previous order or with whom a payment dispute is being administered.

Terms of delivery

- IMPORTANT -

Due to covid-19 please expect delays in delivery:

MAXIMUS and PRIME ovens: 3-4 weeks

Brick ovens: 4-5 weeks

Barbecues: 8-10 weeks (depending on the model can be longer)

Accessories for BBQ and wood-fired ovens: 3-4 weeks

Cast Stone Tables: 3-4 weeks

Our site remains 100% operational.

Modalities:

The products are delivered to the delivery address that you indicated to us during the ordering process.

Cost of delivery:

The cost of shipping is indicated at the end of the order according to the item chosen.

All shipments are made only by ground transportation, recommended with notice of receipt.

Delivery time:

The delivery can vary from 5 to 18 working days from the validation of your order, according to the seasons:

From 01 October to 31 January: 5-8 business days *

From 01 February to 31 May: 8-15 business days *

From 01 of June to 30 of September: 10-18 business days *

Deadlines only for shipments in Europe

This is an average time depending on the destination, shipping method, delays of the carrier, accidents breakdowns etc ... Failure to meet a delivery time shall not give the buyer the right of refusal to take delivery of such goods or to claim any damages. Any loss, destruction or damage caused to the goods sold during transportation or at the buyer’s domicile shall not release him from meeting payment terms as soon as theproduct(s) is/are delivered at the latest within 30 days after the day the order is confirmed, subject to full payment.

* from the confirmation of payment

Receipt of products

• If however your order was damaged during transport, have the damage noticed on receipt of the parcel or contact the transport company within 48 hours. All our products are covered by insurance.

• You must check the packages and make reservations to carriers if the packages are torn or opened. We can not accept claims if these rules are not enforced.

• Delivery subject: by the time you receive the delivery, please, ask the driver to wait just the time to open it and confirm if all the parts of your delivery (barbecue, oven or other) are in good condition, if the driver can not wait or if you have no time, mark on the delivery note the words "PACKAGE DAMAGE". Like that at unpacking time (in 48 hours) if there is any breakage / problem on your package, send us in 48 hours the photos of the damaged product, and specially send the photos to the carrier responsible for the delivery, this ensures the activation of the insurance, and we send you the damaged parts in the shortest possible time (8 working days) Without this security measure (the PACKAGE DAMAGE mark or the writing damaged on the delivery paperwork) it will not be possible to replace parts without cost to you. 98% of our packages/boxes arrive in good condition without damage, but there are accidents that one can not control. However, to avoid these problems you are requested to follow these instructions.

• Location / Delivery Address: All our deliveries are made by trucks with more than 3500kgs. Ask before ordering if the street where you live is allowed to these kind of trucks, otherwise there will be an extra charge for delivery with a small truck. If you have any doubts do not hesitate to contact us.

• Deliveries are made only on working days (Monday to Friday)

Refused Delivery or Incorrect Shipping Information

If for any reason (see below*) the goods are not delivered after arriving at the destination, the costs of reshipment to Portugal will be deducted in the refund of that order:

- *Incorrect shipping address provided by the customer when placing the order;

- *Wrong contact number and thus making it impossible to schedule the delivery day;

- *Or, customer refused delivery for any reason other than visible damage goods (in the order).

Right to retract

Return charge for retraction:

If for any reason, you are not satisfied, you can exchange your items or be refunded within 15 days (with the exception of shipping and return postage), returning the item (s) in their original packaging within 14 working days from the date of delivery of your order without penalty, except for the cost of return.

The items must be returned in their original condition and packaging. If the return is not carried out within this period, or the item has been worn or damaged, or it is not in its original packaging, we can not accept the returned items.It must be accompanied by all its accessories (grills etc.)

Otherwise you will lose your right of withdrawal and the product will be returned to you at your expense.

Guarantees

All our products are guaranteed for 3 years

Doubts:

All you have to do is request us by mail at:

United Kingdom: (+44) 02036081382

Email: infos@my-barbecue.com

Headquarters of the company:

IMPEXFIRE, Lda

Parque Ind. De Sobreposta

Rua do Regueiro, nº 251

Sobreposta

4715-553 Braga

Tel: +351 253 610 557 / +351 932 304 960

Email : infos@my-barbecue.com

Product Manufacturing (Important)

All our products have a manufacturing almost 100% by hand, for that there is the possibility of a small (between 1 to 7cm) increase or decrease of measurements by contribution to the description of the product especially in the interior of us furnaces with wood in brick and clay.

Any assembly plan provided is only indicative and may not correspond to 100% of the barbecue ordered, any doubt please contact us.

Invoice Billing:

Any purchase will be subject to a VAT invoice with VAT.

This invoice will be attached to the shipment and by email immediately after your payment.

Order cancellation:

In the event that the invoices are not honoured within the time allowed (5 to 8 days), we will unfortunately be obliged to cancel your order. We ask you to respect these deadlines.

Privacy Policy for Impexfire

We thank you for your interest in our website. We attach great importance to the protection of your personal data. We obviously comply with the strict legal and other data protection regulations and therefore honour the high data protection standards of the EU. We would therefore like to inform you here about data protection in the My-Barbecue online shops.

Data security

When it comes to your personal data, you can trust us.

The My-Barbecue online store and your data are protected by technical and organizational measures against damage, destruction, modification or access by unauthorized persons. Despite regular checks, however, complete protection against all threats cannot be guaranteed.

If you have registered with us as a customer, access to your customer account is only possible after entering your personal password. You should always treat your payment information confidentially and close the browser window as soon as you have ended communication with us, especially if you share your computer with others.

We also take data protection within our company very seriously. Our employees and the companies we commission are bound by professional secrecy and compliance with data protection provisions.

Extent of data collection, recording and use

We collect, record and use your personal data only for the purposes of processing your order or to provide the desired service within the legal framework or possible consent on your part.

For a simple visit to our Internet pages, it is not necessary for you to provide us with personal data. We only record and use access data without reference to individuals, such as your browser type, the page from which you visit our site, the date and time of your visit or the name of the requested file. This data is analysed with the aim of improving our offer and does not allow us to obtain information about your person.

If you register as a customer, make purchases in our online store, participate in a competition or wish to benefit from another service, we need your personal data. This applies to the execution of the purchase contract and the dispatch of the goods, the sending of information material or to answer any questions about our offer and our products. We collect, store and use the required personal data only to the extent that this is necessary for the execution of the contract or to provide the service, within a legal framework or within the framework of your informed consent to any other use of your data.

Personal data is blocked and deleted in accordance with the tax and commercial retention period, when the data is no longer required for the intended purposes.

Transmission of personal data

A transmission of your personal data to third parties is done only with your informed consent or if this proves necessary for the provision of the service or the execution of the contract, when transmitting personal data to our service providers, by example. These service providers are e.g. shipping service providers, payment service providers or similar services. These companies are required to only use your data for the purposes of processing the mandate and for no other purpose. Any transmission of data to public institutions or authorities entitled to information is carried out only within the limits of the legal obligation to provide information.

Site cookies and third-party cookies, collection of usage data and web tracking services

To make visiting our online shop more attractive and to enable the use of certain functions, such as the shopping cart function, we use cookies on various pages. These are text files that are placed on your hard drive. Most of the cookies we use are deleted from your hard drive at the end of the browser session (session cookies). Other cookies remain on your computer to allow us to recognize your computer the next time you visit (permanent cookies). For security reasons, your password is obviously not saved. You can also view our online store without cookies. If you do not want us to recognize your computer, you can prevent cookies from being stored on your hard drive by adjusting your browser settings. For further details, please consult your browser instructions. Refusing cookies may lead to restricted use of the functionalities of our offers.

Google Analytics, a web analysis service of Google Inc (“Google”), is used to configure this website as needed and to optimize it. Google Analytics uses cookies, which are text files saved on your computer to analyse your use of the site. The information that is generated through your use of this website (including your IP address) is transmitted to a server in the United States and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activities for the website operator and to provide other services associated with website and Internet use. Likewise, Google may transfer this information to third parties if this is legally required or if third parties process this data at Google's request. Google does not under any circumstances establish links between your IP address and other Google data. By using this website, you consent to the processing of data obtained by Google about you in the manner described above and for the stated purpose. You can deactivate this data collection and storage for the future by installing an add-on.

At My-Barbecue, accessible at my-barbecue.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by My-Barbecue and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at protecaodedados@impexfire.com.

General Data Protection Regulation (GDPR)

We are a Data Controller of your information.

Impexfire legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

Impexfire needs to perform a contract with you
You have given Impexfire permission to do so
Processing your personal information is in Impexfire legitimate interests
Impexfire needs to comply with the law

Impexfire will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Right of information, right of opposition and right of withdrawal

According to the Federal Data Protection Act, you have the right to free information about your stored data as well as the rectification, blocking or deletion of the data. You can also object to the collection and storage of your anonymized or pseudonymized data for the purposes of optimizing our website. Likewise, you can cancel at any time, with effect for the future, any authorizations for the collection, storage and use of your data that you have granted to us.

We are at your disposal for further information regarding data protection and the processing of your personal data. For any questions or information as well as for the rectification, blocking or deletion of data, please contact protecaodedados@impexfire.com or https://www.my-barbecue.co.uk/customer/gdpr

Social plugins

Facebook social plugins are present on our websites to make the online store more personal. To do this, we use the “LIKE” or “SHARE” button. This offer is an offer from the American company Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA).

If you call up a page of our website that contains such a plugin, your browser connects you directly to the Facebook servers. The content of this plugin is sent directly from Facebook to your browser which integrates it into the web page.

To find out the purpose and extent of data collection, further processing and use of data by Facebook, as well as your rights in this matter and setting options for protecting your privacy, please consult the Facebook data protection policy.

Our Internet pages use the “+1” button of the Google Plus social network operated by Google. This button is recognizable by the “+1” sign on a white background or on a coloured background.

When you call up a page of our website that includes such a button, your browser establishes a direct connection to the Google servers. The content of the “+1” button is then transmitted directly by Google to your browser which then integrates it into the web page. We therefore have no influence on the extent of the data collected by Google using this button. According to Google, no personal information is collected if you do not click the button. Only such data (including the IP address) of connected members is collected and processed.

To find out the purpose and extent of the data collection, the further processing and use of the data by Google, as well as your rights in this matter and the setting options for protecting your privacy, please consult the Google data protection policy.

If you are a member of Google Plus and do not want Google to collect data through our website and link it to your stored member data, you must log out of Google Plus before visiting our website.

Plugins of the microblogging network Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA, are integrated into our Internet pages. You can recognize Twitter plugins (tweet button) by the Twitter logo on our page. Here you will find an overview via the tweet button. . When you call up a page of our site Internet that includes such a plugin, your browser establishes a direct connection to the Twitter server. Twitter thus receives the information that you have visited our page with your IP address. If you click on the “tweet button” while you are logged in to your Twitter account, you can link the contents of our pages to your Twitter profile. Twitter can thus assign our pages to your user account. Please note that as the provider of the pages, we have no knowledge of the content of the transmitted data or their use by Twitter. Further information can be found in Twitter's privacy statement.

If you do not want Twitter to attribute your visit to our pages, please log out of your Twitter account.

Log Files

Impexfire follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, My-Barbecue.com uses ‘cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Your Privacy Choices in the Panel (website)

In the panel you can express some preferences related to the processing of your personal information.

You may review and change expressed choices at any time by resurfacing the panel via the provided link.

To deny your consent to the specific processing activities described below, switch the toggles to off or use the “Reject all” button and confirm you want to save your choices.

Your consent preferences for tracking technologies :

The options provided in this section allow you to customize your consent preferences for any tracking technology used for the purposes described below. To learn more about how these trackers help us and how they work, refer to the cookie policy. Please be aware that denying consent for a particular purpose may make related features unavailable.

Necessary

These trackers are used for activities that are strictly necessary to operate or deliver the service you requested from us and, therefore, do not require you to consent.

Functionality

These trackers enable basic interactions and functionalities that allow you to access selected features of our service and facilitate your communication with us.

Experience

These trackers help us to improve the quality of your user experience and enable interactions with external content, networks and platforms.

Measurement

These trackers help us to measure traffic and analyse your behaviour to improve our service.

Marketing

These trackers help us to deliver personalized ads or marketing content to you, and to measure their performance.

DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.my-barbecue.co.uk and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads.

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.

Google - https://policies.google.com/technologies/ads

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of My-Barbecue.com.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on My-Barbecue.com, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that My-Barbecue.com has no access to or control over these cookies that are used by third-party advertisers.

Third Part Privacy Policies

My-Barbecue’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies?

Online Privacy Policy Only

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in My-Barbecue. This policy is not applicable to any information collected offline or via channels other than this website.

Privacy terms for using Google Ads

At Google Ads, we attach great importance to protecting your privacy. We understand the importance of your personal information and are committed to protecting it and treating it responsibly. Here are our privacy terms for using Google Ads:

Collection of information: When you use Google Ads, we collect information such as your name, email address, phone number, and advertising preferences. This information helps us personalize your advertising experience and provide you with relevant ads.

Use of Information: We use the information collected to serve targeted ads based on your interests and online behaviour. These ads may appear on Google partner websites and apps.

Sharing information: We may share your information with third parties, such as our advertising partners, in order to provide you with relevant ads. However, we never share your personally identifiable information without your consent.

Information Security: We implement security measures to protect your information from unauthorized access, disclosure or alteration. We use advanced security protocols to ensure the confidentiality of your data.

Choice and Control: You have control over the information you share with us. You can change your advertising preferences or opt out of personalized ads in your Google account settings.

Data retention period: We retain your information for as long as necessary to provide our services and comply with our legal obligations. Once your data is no longer needed, we delete it securely.

Consent: By using Google Ads, you consent to the collection, use and sharing of your information in accordance with these privacy terms.

At Google Ads, we are committed to respecting your privacy and providing you with a personalized and secure advertising experience. If you have any questions or concerns regarding our privacy policy, please do not hesitate to contact us.