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Conditions of use

Conditions of use

 

We recommend that you print a copy of our terms and conditions for your reference.

The listed terms and conditions shall apply to the sale and supply of garden products by ‘The Company’ to the entity hereby referred to as 'The Customer'.

Legal ownership of any goods supplied shall remain vested to 'The Company' until such time that full payment of any outstanding order/invoice monies has been received in connection with the sale.
Should the 'The Customer' obtain goods prior to full order payment, 'The Customer' accepts that 'The Company' retains the right to demand and receive immediate settlement of outstanding monies prior to transfer of ownership, or the 'The Customer' grants 'The Company' unrestricted access to reclaim the goods, at which point an order cancellation process shall be instigated.

The saleable condition of the goods prior to any reclaim is sole the responsibility of 'The Customer'.

1. Placing an order
You are deemed to have placed an order with us by ordering online via our online checkout process or by placing an order over the telephone. Confirmation of your order will be sent by e-mail. We will send written confirmation by Mail on request.

We may not be able to accept your order:

a. Where goods are not available
b. If there has been a pricing or product description error
c. Where we cannot obtain authorisation for your payment.
d. Where it is logistically impossible for us to deliver the goods to that location, or where addtional service fees apply

‘The Company’ shall notify ‘The Customer’ should their order not be accepted and inform them of any changes and/or additional charges.
Should the customer accept any revision to their order the order will be accepted and processed. If declined ‘The Company’ will cancel the customers order and refund all monies received. with no fees to the customer.
 

2. Payment
Payment must be made in full at point of order unless otherwise agreed. For orders over £1,000.00, larger buildings or bespoke buildings we may accept a 50% deposit at point of order with the remaining 50% payable the day prior to delivery.

Payment is secure by Paypal can be made via credit or debit card (we accept MasterCard, Visa, Switch, Solo, Delta or Maestro), we also accept payment via BACS and Google Checkout, payment is taken when we receive your order. On-line and telephone order payments are processed via a secure payment system.
We also accept payment by bank wire.Goods shall not be released until the bank transfer has been received and delivery lead-times commence from this date.

Credit accounts are available for Local Government Bodies, and corporate customers, against approved references.
In the case of sales made to customers with credit accounts, payment is due in full on the terms of credit agreed which shall not be more than 30 days from the date of the invoice, notwithstanding that delivery may not have taken place and the property in the Goods has not passed to the customer.

Time for payment shall be of the essence and any failure to pay shall entitle us at our option to treat the contract as repudiated by the customer, to delay delivery until paid or appropriate any payment made by the customer to such of the Goods as we may think fit, notwithstanding any purported appropriation by the customer (without prejudice to any other remedy that the Seller may have). Receipts for payment shall be issued only on request.


3. Dimensions, Specification and Accuracy
Whilst we endeavour to give customers every possible means of making an informed decision including brochures, website content and our customer service. It is not always possible to give every exact specification or dimension found on a building or product. If you are at all concerned as regards a product specification, dimensions, suitability or quality then please contact us to clarify your concerns.


4. Complaint
In the event of any complaint or grievance, 'The Customer' is to in the first instance make contact  by email infos@my-barbecue.com, stating their invoice reference and the nature of their complaint.

All communications of this nature will receive a response outlining 'The Company's' position and course of action within 3 working days of the issue being raised.

Should action be required by 'The Company' to redeem a matter this shall be undertaken at the earliest opportunity with the assistance of the original manufacturer if deemed appropriate. It is the intention of 'The Company' to resolve any dispute amicably and to the satisfaction of 'The Customer' at the earliest opportunity.


5. Price Match
We try to offer the lowest prices available. In the very unlikely event that you have been offered this product at a better price elsewhere, please let us know and we will try to match or beat the price. On occasion we may reserve the right not to price match where it is not financially viable for us.


These terms were last changed on 5 January 2014 and apply to your order. We may change our terms and conditions at any time. So please do not assume that the same terms will apply to future orders.

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